In August 2024, the Pakistan Telecommunication Authority (PTA) received 19,223 complaints from telecom consumers regarding various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs). Out of these, 19,061 complaints, or 99 percent, were resolved.
The majority of complaints came from cellular mobile subscribers, who make up a large portion of the telecom user base. By the end of August, 18,546 complaints were made against CMOs, with 18,407 of them (99 percent) successfully addressed.
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According to PTA data, 7,460 complaints were lodged against Jazz, of which 7,449 (99.9 percent) were resolved. Telenor saw 3,853 complaints, with 3,816 (99 percent) resolved. Zong received 4,851 complaints, with 4,826 (99.5 percent) addressed. Ufone had 2,352 complaints, of which 2,286 (97.2 percent) were resolved.
In addition, PTA received 163 complaints related to basic telephony services, with 162 (98.2 percent) resolved. Furthermore, 502 complaints were lodged against ISPs, with 482 (96 percent) being addressed.
