Unveiling at the Media Council
The General Directorate of Residency and Foreigners Affairs (GDRFA) Dubai has launched ‘Salama,’ an AI-driven platform aimed at enhancing efficiency in government services. The announcement was made at the Fourth Annual Media Council, themed “Media Vision Shaping the Future.” The event was attended by Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai, along with senior officials and media figures.
Introducing ‘Salama’
‘Salama’ is designed to streamline residency services, enabling users to complete transactions, make payments, and process visa applications without traditional paperwork. This initiative aligns with UAE Vision 2071 and Dubai’s Digital Transformation Strategy.
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Harnessing Digital Technology
Lieutenant General Al Marri emphasized the role of AI and digital transformation in enhancing government efficiency.
“Digital transformation goes beyond building services; it is about redefining customer experiences, enhancing government performance, and fulfilling our leadership’s vision,” he stated.
Simplifying Residency Procedures
Currently available for individuals, ‘Salama’ allows users to:
✅ Renew or cancel residency permits
✅ Receive instant responses to visa inquiries
✅ Complete transactions without visiting service centers
Future updates will extend the platform’s capabilities to corporate users.
A Game-Changer for Government Services
Colonel Khalid bin Madia Al Falasi, Assistant Director General of Digital Services Affairs at GDRFA Dubai, described Salama as a major innovation in AI-powered government services.
“With advanced AI algorithms, the platform personalizes responses, ensuring fast and precise service delivery,” he said.
How to Use ‘Salama’
The platform is accessible via smart channels and UAE Pass. During a live demo, a residency permit was successfully renewed in just a few seconds.
Process:
1️⃣ Log in via UAE Pass
2️⃣ AI retrieves user details
3️⃣ Select the renewal option
4️⃣ Payment processing
5️⃣ The updated residency permit is emailed instantly
The platform supports over 40 languages, with plans for further expansion.
Fast & Efficient Processing
Residents can renew visas in just 10-20 seconds via smart channels by:
✅ Choosing the visa duration
✅ Making the payment
✅ Receiving the updated residency permit
Dubai’s AI-driven ‘Salama’ platform marks a transformative shift in residency services, ensuring a faster, more efficient, and user-friendly experience for residents.
