Pakistan’s top telecom operator, Jazz, is under scrutiny after being accused of overcharging its subscribers by PKR 6.58 billion. The Senate Standing Committee on IT and Telecom has taken notice of the matter and summoned the Chairman of the Pakistan Telecommunication Authority (PTA) for a detailed explanation.
According to a recent audit report, Jazz allegedly exceeded approved tariff limits, collecting billions in excess from customers. Although the company was allowed to raise prices by 15% quarterly, questions have emerged over whether the hikes were justified.
The committee, led by Senator Palwasha Khan, has called on the PTA to explain what monitoring mechanisms are in place to ensure compliance with pricing regulations. It also wants to know what steps were taken to safeguard consumer interests and why the PTA failed to detect the overcharging sooner.
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The hearing is scheduled for August 25 at Parliament House, where PTA officials are expected to face tough questions about their regulatory oversight. This incident adds to ongoing concerns in the telecom sector regarding high prices and declining service quality.
If found guilty, Jazz may be forced to reimburse users or face penalties. The case could serve as a turning point for telecom regulation in Pakistan — or become just another unresolved controversy, depending on how the authorities proceed.
