According to the Pakistan Telecommunication Authority (PTA), Jazz received the highest number of consumer complaints in October 2025, totaling 1,619 cases. Zong followed with 986 complaints.
Overall, PTA received 5,130 complaints against various telecom operators, including CMOs, PTCL, LDI, WLL operators, and ISPs. Out of these, 4,917 complaints were resolved, reflecting an overall resolution rate of 96.36%.
The majority of complaints came from cellular mobile users, with 4,109 cases filed against mobile operators and 3,996 resolved, achieving a 97.25% resolution rate. Jazz resolved 1,598 of 1,619 complaints (98.7%), Zong handled 957 of 986 complaints (97.06%), and Telenor resolved 927 of 953 complaints (97.27%). Ufone had 602 complaints, resolving 553 (91.86%), marking the lowest resolution rate among the top four operators.
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Other services also faced complaints: basic telephony received 175 complaints (167 resolved, 95.43%) and ISPs received 768 complaints (703 resolved, 91.54%).
The data indicates that while consumer complaints remain significant, telecom operators are actively addressing issues, and PTA continues to monitor service quality and customer support to ensure better performance across the country.
