Despite the numerous enhancements introduced in the iPhone 15 Pro phones, recent customer satisfaction surveys suggest a decline in user contentment.
Based on a survey encompassing over 700,000 user-generated Google reviews, an increasing number of customers express dissatisfaction with various aspects of Apple’s latest ‘Pro’ models post-purchase.
Earlier data from PerfectRec had already signaled a worrisome trend. The iPhone 15 Pro, Apple’s latest addition to its lineup, achieved the lowest customer satisfaction rating among all premium iPhone models released before it, according to the findings. The device’s 5-star ratings experienced a significant drop, falling to 68% since October 2023. The report from PerfectRec stated:
“Our initial study of iPhone 15 satisfaction from October 2023 found that the 15 Pro had the lowest customer satisfaction of any premium iPhone ever. Since then, the proportion of customers rating the iPhone 15 Pro 5-stars has decreased from 72% to 68%.”
Customers cited various complaints, including the perceived lack of upgrades compared to previous models, subpar battery life, and difficulty in keeping the phone flat due to the large camera island. The complaint about the lack of upgrades is somewhat perplexing, considering that the iPhone 15 Pro phones brought more enhancements compared to the iPhone 14 Pro phones.
