The National Database and Registration Authority (NADRA) has quietly fixed a controversial feature in its PakID mobile app after it drew widespread criticism and social media mockery.
The issue surfaced earlier this month when reports revealed that the app’s “Cancel Identity Due to Death” service included two options: one for relatives of the deceased and another labeled “Myself.”
Selecting the “Myself” option prompted users to complete a liveness check through facial recognition, raising questions about how a deceased person could possibly verify their own death. The unusual feature quickly went viral online, with critics pointing to apparent flaws in the app’s design.
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Following public backlash and media inquiries, NADRA has removed the “Myself” option. The updated process now requires relatives to confirm their relationship before an ID card can be canceled due to death.
The new version of the app also introduces a family tree feature, designed to make the process more streamlined and reduce confusion. A NADRA spokesperson clarified that the self-reporting option was the result of “confusion” in the design and stressed that the service was always intended for relatives, not the deceased themselves.
