Apple has acknowledged that it is currently looking into a problem affecting certain models of the Apple Watch Series 9 and Apple Watch Ultra 2. According to an internal memo shared with Apple’s Authorized Service Providers and obtained by MacRumors, some users have reported experiencing false touches on their device displays.

The memo describes how this issue can result in unexpected behavior, such as inadvertent phone calls, apps opening or closing without user input, or difficulty entering the device passcode. Apple has labeled the problem as potentially causing affected watch screens to “jump erratically” or exhibit other unprompted actions. However, the extent of the problem’s prevalence and whether it originates from a hardware malfunction or a software glitch remains uncertain.

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While Apple recommends ensuring that the Apple Watch is running the latest watchOS version, suggesting a potential software fix, the company has not provided a timeline for resolution or commented on whether faulty hardware may be a factor. Meanwhile, technicians at Authorized Service Providers have been instructed not to repair affected devices while the investigation is ongoing.

As a temporary measure, users encountering the issue are advised to force restart their Apple Watch by simultaneously holding down the Digital Crown and side button for at least 10 seconds until the Apple logo appears. Given Apple’s awareness of the issue, it’s plausible that a software update to address it will be released in the near future.


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